General Shipping Information

Our current shipping status:

In-stock orders normally ship within 24 hours, excluding weekends and holidays.

 Do you have general shipping information?

In-stock orders normally ship within 1-2 business days unless otherwise noted.  However, during times of heavy order volume (especially November and December), orders normally ship within 3-5 business days of when they were placed.  Generally, all items on back order or out of stock are marked as such on the site.  All shipping transit times quoted are business days (Monday – Friday), not calendar days.

 For most domestic orders, you can choose between the following:

• UPS Ground
• UPS 2^nd Day Air
• UPS Next Day Air
• USPS First-Class Mail
• USPS Priority Mail
• USPS Express Mail
• USPS Parcel Post

 If your order ships via UPS you will receive an e-mail with a tracking number when your order ships.  If you ship via USPS (US Postal Service) you will receive an e-mail with a delivery confirmation number or tracking number when your order ships.

 

Expedited (UPS 2 Day and Next Day) and UPS Ground shipments are delivered Monday – Friday except on US Holidays.  USPS Shipments are delivered Monday – Saturday except on US Holidays.

For orders shipped outside the US we provide the following shipping options:

• UPS Worldwide Express
• USPS First Class Mail International
• USPS Priority Mail International
• USPS Express Mail International (EMS)

Your package arrival varies based on the country it is shipped to and the shipping method used.  You will receive the tracking number in your shipping confirmation e-mail.  You will probably be charged import taxes and fees for your order – please check with your customs office if you are unsure of these fees.

 

Expedited Shipping

 What’s with expedited shipping?

We have expedited shipping options available for domestic orders.  This includes Next Day and 2-day shipping options.  Orders must be place before 1pm Central Standard Time Monday – Thursday to receive expedited delivery in the time frame specified; and only if the items are in stock.  Expedited delivery orders received after 1pm Central Standard Time or on Friday/Saturday/Sunday normally ship the next business day.

 During times of heavy order volume, especially November and December, expedited shipments may take up to 3-5 business days to process and ship, and shipping dates can not be guaranteed, so please plan accordingly. 

 If your Shipping address is a P.O. Box, we can not deliver via UPS and your order will be shipped via USPS Priority Mail.  Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.  See the PO Boxes section for more information.

 Will my expedited order arrive on Saturday?

We do not offer any expedited Saturday delivery options via UPS.  If you ship via USPS Express there is a possibility that it could be delivered on Saturday however it is not guaranteed and varies based on location.  All transit times are business days, not calendar days, unless otherwise specified.

 

PO Boxes

 Do you ship to PO Boxes?

In most cases, yes.  If your order weighs less than 70 lbs we should be able to send your order through the USPS (United States Postal Service).  However, we are not responsible for delays or mis-shipments when a PO Box address is used.

 

APO/FPO Shipping

 Can you ship to APO/FPO addresses?

We are able to ship most of our products to US Military APO/FPO addresses.  Unfortunately, we can not supply tracking numbers for shipments to APO/FPO addresses.  We send all shipments to APO/FPO addresses using the US Postal Service.

 When completing your Shipping Address during checkout, please make note of the following.

• The City must be entered as either “APO” or “FPO”
• The State must be selected as either:
1. Armed Forces Africa Canada Europe Middle East
2. Armed Forces Americas
3. Armed Forces Pacific
• You must enter the Zip code
• Always remember to enter your full name, grade, and PSC or unit number

 Please note, orders shipped to an APO/FPO address do take longer to be delivered.  Please allow 2-4 weeks for your package to arrive.

 

Shipping Charges

 How much is shipping?

It depends on what you are ordering, how much you are ordering, and where it is shipping.  You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your zip code in the “Estimate Shipping & Tax” section on the cart page.  You can also get the shipping cost during checkout – you will need to fill out your shipping address in order to view the shipping options and cost. 

 For international orders you will need to access shipping estimates by adding all the items you would like into your shopping card and entering your full shipping address in the “Shipping & Coupons” section of the checkout process.

 

International Shipping

 Do you ship outside the US?

Absolutely.  After placing items in your shopping cart, proceed to the checkout area.  Complete the Shipping and Billing information, including selecting your country.  We have selected UPS and USPS as the carriers for our International orders.  UPS Worldwide Express and USPS Express International offer tracking and fast delivery times. 

 All other USPS International shipping methods do not offer tracking other than the customs tracking and delivery times vary. 

 Will I have to pay customs fees on my order?

Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives.  Unfortunately, Toydudes has no control over these fees.  If you are not familiar with the customs fees in your country, please check with your local customs office for more information.  Also, because we are a retail store, we are NOT able to mark orders as ‘Gifts’ for customers to avoid paying these fees.

 The shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties.  If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Toydudes and we will be charged the customs fees plus return shipping costs.  Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

 Toydudes has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so – we don’t have this information.  Please contact your local customs office if you need to know more.

 It is possible that the delivery of your order could be delayed due to customs processing.  If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees.  Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.  Please be familiar with the customs laws in your country before you order!

 Why isn’t my country in your list?

We have chosen not to ship to some countries for a variety of reasons.  We appreciate your interest in Toydudes and we would like to apologize for any inconvenience this may cause.